Customers are the bread and butter of any business for without them there would be no business. Therefore it is essential for the success of any business to ensure that customer service forms the basis of any marketing strategy and that managers and employees alike are familiar with its significance. At the end of the day, it is not your boss who pays you, it is the customer - your boss merely handles the customer’s money! The topics covered in this program are as follows: 1: Customer Contact Skills 2: Company policy and legislation